How to Fix Bilibili Not Working

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Bilibili Not Working on Sep 10

On September 10, 2024, many users reported that the Bilibili app was suddenly not functioning, despite it working fine the previous day.

r/Bilibili on Reddit sent a post about the video-not-playing problem on Sep 10 where many Bilibili users left comments saying they were encountering the same bug and asked for a resolution.

⇊ r/Bilibili wrote down: "...Tried to reinstall on my phone, still nothing..." ⇊

⇊ Screenshot sharing "Loading failed, please try again" by r/Bilibili ⇊

Why Can't I Watch Videos on Bilibili

Some users confirmed that the website was operational, suggesting that the problem may have been app-specific. Reports indicated that the app displayed messages indicating no internet connection, even when users were connected. This led to widespread discussions on social media platforms like Twitter and Reddit, where users shared their experiences and frustrations with the service being down or undergoing maintenance.

How to Fix Bilibili Loading Failed and Not Working

If you're experiencing issues with Bilibili, here's what you can do:

1. Check Internet Connection

Ensure your internet connection is stable. You can use speed test services to verify your connection speed meets streaming requirements.

2. Clear Cache and Cookies

For web users, clearing your browser's cache and cookies can resolve many loading issues. For mobile users, go to App Management, find Bilibili, and clear the app's cache and storage.

3. Disable VPNs or Proxies

If you are using a VPN or proxy server, try disabling it. Bilibili may not be accessible in certain regions when using these services.

4. Refresh the Page

A simple refresh of the page (CTRL + F5) can sometimes resolve temporary issues.

5. Update to the Latest Version

Ensure that you have the latest version of the Bilibili app installed. Visit the APKPure to check for updates.

6. Disable Browser Extensions

If using a web browser, disable any extensions that may interfere with Bilibili's functionality.

7. Contact Support

If none of the above solutions work, consider reaching out to Bilibili's customer support for assistance. Provide them with details about your issue for better troubleshooting.

⇊ A step-by-step guide on how to find support on Bilibili ⇊