Mera Aspataal

User-friendly Application to Capture Patient Feedback to improve Quality of Care

मेरा अस्पताल (My Hospital) is a Ministry of Health and Family Welfare, Government of India (GOI) initiative to capture patient feedback on the services received from both public and empanelled private health facilities. It works through multiple communication channels, including Short Message Service (SMS), Outbound Dialling (OBD), a mobile application, and a web portal.

The application allows feedback to be consolidated, analysed and disseminated on a frequently updated dashboard. Analysed data will be used to improve quality of services in healthcare facilities. Thus My Hospital aligns with the citizen-centric MyGov platform of GOI which allows patients to connect with the healthcare providers and policymakers and to have their opinion heard and acted upon.

To know more, visit us at http://meraaspataal.nhp.gov.in