My BIGLOBE

Check the usage amount and this month's traffic with the smartphone app! You can easily access member support information such as confirmation of usage details and inquiries via chat.

My BIGLOBE app is an app that allows you to check your BIGLOBE usage amount, usage details, and BIGLOBE Mobile traffic.

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Requests and inquiries regarding apps and services

For inquiries, requests, and malfunction reports regarding the My BIGLOBE app and BIGLOBE services, please contact us from "Report app requests/bugs" in the app menu.

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Information regarding app login function

We plan to remove the login function using SIM card authentication in the April update. Additionally, from May 11th, you will no longer be able to log in to the app using SIM card authentication.

Please switch to logging in using BIGLOBE ID as soon as possible.

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For BIGLOBE, use this app!

You can easily check your BIGLOBE usage amount, usage details, G Point balance, and BIGLOBE Mobile data traffic using the app.

In addition, you can easily access BIGLOBE's member support page such as chat support and call history, as well as the BIGLOBE Mobile procedure page to proceed with the procedure.

* If you use this app immediately after the line is opened, a message saying "A SIM card that is not BIGLOBE Mobile is inserted." may be displayed. The problem will be resolved in about half a day to a day after the line is opened, so please wait for a while and check that the message no longer appears.

*When authenticating using SIM card information, the BIGLOBE SIM card inserted in the device is identified and data such as the amount of communication data is obtained. Please use the device with a BIGLOBE SIM card inserted.

■Main features of My BIGLOBE

1. Check the usage amount and usage details

You can check the usage amount and usage details. You can also easily check your usage details for past months.

2. Easy access to member support page

Easily access chatbot support and call history. Procedures such as changing SIM card type can also be easily carried out.

3. Check the traffic amount of BIGLOBE mobile

BIGLOBE Mobile's high-speed data usage, remaining carry amount, and daily usage are clearly displayed in graphs and can be easily checked.

4. Convenient optional services

Introducing BIGLOBE Mobile options and convenient services such as optional services such as security and entertainment, volume charge, entertainment free, BIGLOBE telephone, etc.

5. Setting notifications, such as the first report of the month

There is also a function that notifies you of the previous month's traffic at the beginning of the month, and notifies you when traffic increases (can be enabled/disabled by setting).

[What is BIGLOBE Mobile]

With NTT DoCoMo's smartphones and SIM free smartphones, you can simply replace the SIM card with BIGLOBE Mobile, which is a cheap SIM that allows you to save on monthly flat fees while using the device.

https://join.biglobe.ne.jp/mobile/

【Notes】

・This app is for individual members of BIGLOBE. Please note that corporate members are not eligible.

・Please note that immediately after changing the date, the amount of traffic from the previous day may not be displayed as it will be calculated. (It will take longer than usual after the date is changed immediately after the month changes.)

- Please note that if you drastically change the font size of your device, the screen display may become distorted.

・Please note that this app may not work properly on some devices with special specifications or on older devices.

[License terms]

Please read the following terms of use before using this application.

http://support.biglobe.ne.jp/simapp/kiyaku/biglobesimapp_kiyaku.html