Optum Personal Care

Get the most from your benefit — check your balance, shop online, and more.

Designed for members who are part of Optum® Personal Care Benefits through their health plan, employer, or other group. You must be eligible to register your Optum Personal Care Benefits account. Optum Personal Care Benefits formerly FirstLine Benefits is an over-the-counter (OTC) benefit utilized by health plans to provide their members with home delivery of essential OTC items.

The Optum Personal Care app makes it easy to use and manage your OTC benefit. It keeps everything you need to shop in one place. You’ll find details about your benefit, your credit balance, our online store and tools that make shopping easier.

Create Your Account

A simple onboarding process walks you through setup, so you can quickly register your account and start using your benefit.

Manage Your Account

Securely manage your username, password, and email preferences.

Check Your Balance

Find your current account balance and expiration date, so you know when you have credits to spend.

Shop Online

Buy products from our expansive online catalog and have them shipped directly to your home. You can also track your order status from the app.

Get Answers to FAQs

Visit the help center to find quick and easy answers to questions about your benefit.

Contact Customer Service

Reach out to customer service from the app to get help when you need it.