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UpdatePromise | Consumer Experience Lifecycle Solution

Our innovative solution provides a unique ability that enables your business to capture the consumer from the very beginning of their experience. Starting at the service drive, our system provides automated status updates that enables your customers engaged during the service lifecycle, keeping them informed throughout the entire process and beyond.

Features include Automated Status Messaging via text and email, Mobile and Integrated Payment Solutions, Insurance and OEM approved Customer Satisfaction Index surveys, Data Analytics, Automated Reviews, Automated Social Media Management, Lost Souls Marketing Campaigns and more. Our technology is more than just a customer satisfaction and employee efficiency tool, it’s also your brand loyalty and customer retention platform!

TABLET VEHICLE CHECK-IN

With Video Walk Around, 5-year DMS customer and vehicle history, National Service History, Vehicle Health Status, OEM Special Service Campaigns, Previous Deferred Upsell and OpCode Driven Online Service Menu. Customers can Approve and Decline services for OEM reporting. Dealers can upload Custom Disclosures for state, federal and OEM requirements and capture Electronic Signatures on tablet. Select DMS integrations update the Appointment, Estimate and/or Repair Order. Completed Vehicle Check-In document is delivered to customer via SMS/Email to their Glovebox for their records.

DIGITAL MULTI-POINT INSPECTION

With OEM MPI forms, opcode-driven estimating, production status alerts, parts routing and advisor approval workflow. Advisors can send the completed inspection form along with recommended items for approval or deferral to customers through their Glovebox. Select DMS integrations update the Appointment, Estimate and/or Repair Order. PDF Printing function that includes found issues and estimate.