Enhancing Hotel Guests Experience
Enhancing Hotel Guests Experience
The Challenge
People expect a pleasant experience during their stay at the hotel, whether they are on a business travel or vacation, and typically select the hotel based on their recent experience. Their check-in and check-out experience, as well as hotel services they consume during their stay have a major impact on their satisfaction.
Hotel managers, today, more than ever before, in times where services are rated on Trip Advisor and other social networks, struggle to ensure that their guests get the best possible service, as each experience has a much larger impact on the hotel rating and occupancy.
The Keez Solution
The “Hotel Guest Experience” module focuses on optimizing the process of hotel guest stay from “Check-in” to “Check-out”, resulting in improved customer satisfaction and loyalty.
Key Features
Keez Smartphone application allows you to:
- Mobile keyless room access
- Mobile check-in
- Mobile check-out
- Live chat with reception
- Advertisements for hotel service
- Order hotel services
- Receive discounts for hotel services
- Get information on attractions and services in proximity to your hotel
- Hotel announcements
- Reduce hotel costs